Returns & Exchanges
We gladly accept returns on most items.
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Contact us within: 7 days of delivery
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Ship items back within: 30 days of delivery
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Restocking fee: 15% applies to all approved returns
You may return most new, unopened items within 30 days for a refund.
If the return is due to our error (incorrect or defective item), we will cover the return shipping cost.
Condition of Returned Items
Items must be returned:
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In their original, unused condition
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Rolled, exactly as received (not folded)
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Free of cuts, stains, odors, or alterations
If an item is not returned in its original condition, the buyer is responsible for any loss in value.
Refund Processing Time
Refunds typically take 1–4 weeks, which includes:
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Transit time back to us (5–10 business days)
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Return inspection (3–5 business days)
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Your bank’s processing time (5–10 business days)
How to Start a Return
Please Contact Us with your order number and item details.
We will respond with instructions for your return.
Shipping
We offer FREE Nationwide Shipping on all U.S. orders.
If you need express or overnight shipping, please contact us before your purchase for an upgraded shipping quote.
Lost or Stolen Packages
Once a package is marked Delivered by the carrier, it becomes the customer’s responsibility to ensure safe receipt.
Cool Solution is not liable for lost or stolen packages after delivery is confirmed.
To prevent issues:
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Monitor your tracking information
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Ensure someone is available to receive the package
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Ship to a secure address if needed
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Report discrepancies within 5 days of delivery
Claims made after this window may not be eligible for a resolution.
International Shoppers
Please contact us for a shipping estimate prior to placing your order.
Delivery Estimates
Shipping and delivery times depend on item availability and the shipping method selected at checkout. We will provide an estimated delivery timeframe at the moment your order is placed.